Employee

Current job title: Customer Service Representative – CCO

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? As fate would have it on my arrival in the US, I have also fallen in love with my present career even though it was impromptu. Assisting people with their problems and helping manage success has been my goal in life and my career at Pearl is no way different from my life goal.Read More »Employee Spotlight: Michael Adepitan

Current job title: Customer Service Representative – FEMA

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? I joined the Pearl Interactive Network, Inc. family in April 2021, and have been with the FEMA project the entire time. Having worked in previous sales and customer service roles has really helped me provide the best version of customer service to assist with funeral assistance.Read More »Employee Spotlight: Jennifer Pearce

Current job title: Customer Service Representative – HRSA PSSC

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? What brought me to Pearl Interactive Network, Inc. was the chance to advance in my career.  My pervious roles allowed me to develop excellent communications skills, my ability to de-escalate any situation, and the patience to deal with any situation. I strongly believe these skills played a large part in my getting hired by Pearl as well as allow me to excel in my current position.Read More »Employee Spotlight: Keciana Adams

Current job title: Customer Service Representative – Healthnet Financial Services (HNFS)

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? Prior to coming to Pearl Interactive Network, Inc. I worked with children and in the hospitality/food industry. Both careers taught me patience and the ability to interact with different ranges of people.Read More »Employee Spotlight: Kathleen Acoba-Brown

Current Job Title: Supervisor Novitas MAC

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? I joined the Pearl Interactive Network, Inc.  family at the beginning of the pandemic, in May of 2020. I was hired as a supervisor to help launch the IRS project and supported that team for the entire 3-month contract. My management team recognized something in me and brought me back in that supervisor role for additional projects. I am Happy to say I have been with Pearl now for over 1 year.

I was in a customer service role for many years which I believe paved the way for me to be where I am now as a supervisor. One role that I previously held was as a lead for a DME (Durable Medical Equipment, like wheelchairs, glucose monitors hospital beds, and nebulizers, etc.) company which did patient-pay billing insurance which has been very helpful for my current role on the Novitas project.Read More »Employee Spotlight: Desiree Stull

Current job title: Operations Manager – Military OneSource and OPM

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? I have been with Pearl since March 28, 2022. What brought me to Pearl was the culture. Throughout the interview process, everyone talked about how great it was to work at Pearl, and I could not agree more.Read More »Employee Spotlight: Sabin Davis

Current job title: Appointment Scheduling Team Lead -Optum VACCN

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? When I found Pearl Interactive Network, Inc. I was looking for a job that was remote and in the medical/customer service field. I was previously enrolled in college where they failed to meet the state’s requirements to become certified as a Surgical Technologist. We were forced to withdrawal, and it was devastating. I fell in love with everything about Pearl and the project. My husband is a Veteran so finding this job had meaning for me. I have previous experience in customer service representative and Team Lead roles, but those previous contracts were temporary and had ended.Read More »Employee Spotlight: Rhonda McCormick

Current job title: Program Analyst – SSA

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? I came to Pearl from Maximus with 18 years of experience in the Ticket-to-Work Program, which is ran by the Social Security Administration (SSA). The program assisted individuals with disabilities to go back to work, achieve their goals, and progress forward in their lives to be financially independent. My previous role as a Quality Assurance Analyst for SSA afforded me an opportunity to continue employment under a new great program with Pearl Interactive Network, Inc. I have been with Pearl since November 2021, but I have learned a lot from my peers and have had the opportunity to develop, gain skills and knowledge. I have effective communications skills, am enthusiastic about my work, motivated in my career, and I take responsibility and delegation of my tasks effectively.Read More »Employee Spotlight: Nasira Akberi

Current job title: Customer Service Representative II–Novitas

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? As of August 17th, I will have been with Pearl Interactive Network Inc. for 5 months. Before starting with Pearl, I was pregnant and looking for a job that would work with me and having a baby coming soon. The recruiter was very helpful and told me to take the offer and that they would work with me from there. Pearl also works well with military life, and this is very important for me and my family.Read More »Employee Spotlight: Dana Brackett

Current job title: Talent Acquisition Specialist – Corporate

Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? I reached 4 years with Pearl on July 30, 2022. I was looking for a remote Recruiter position and saw an ad for Pearl Interactive Network, Inc. posted online and applied. I have worked in HR/Recruiting for over 20 years and prior to joining the Pearl TA team, worked for some of the largest companies in the Columbus, Ohio area. Each of my roles have entailed recruiting candidates for positions in Customer Service/Call Centers, IT, Engineering, Accounting, and Administrative roles.Read More »Employee Spotlight: Linda Atkins