Current job title: Customer Service Representative – Healthnet Financial Services (HNFS)
Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? Prior to coming to Pearl Interactive Network, Inc. I worked with children and in the hospitality/food industry. Both careers taught me patience and the ability to interact with different ranges of people.
What are your career goals? As of now, I hope to continue to grow and learn as a CSR in hopes that it will prepare me for a leadership position in the future.
What has been the biggest lesson you have learned or the biggest obstacle you have overcome in your job? In our line of work, being able to handle any situation that comes your way is a must. For me, using kindness and patience can turn any difficult situation around, and I think you should always take the time to guide, teach, and explain things to the caller. This not only helps them become self-sufficient, but also shows them that you are there to help, no matter what.
What is your advice for someone that may be interested in pursuing a role in your current field? Search for the value in feedback or criticism – You can only get better if you know what needs to be tweaked, adjusted, or improved. Become the master of the current role you are in, and it will take you to the next step in your career path.
What is a Fun Fact that many of your coworkers may not know? I do not like to drink coffee, but love coffee ice cream!
Do you have a special talent or any hobbies? I love to travel and learn the history of each of the cities or towns that I visit. I love to learn about all they have to offer.