Current job title: Customer Service Representative – FEMA
Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? I joined the Pearl Interactive Network, Inc. family in April 2021, and have been with the FEMA project the entire time. Having worked in previous sales and customer service roles has really helped me provide the best version of customer service to assist with funeral assistance.
What are your career goals? I would love to pursue a position in Management and hope to do so with Pearl in the future, I really love this company!
What has been the biggest lesson you have learned or the biggest obstacle you have overcome in your job? Quality Assurance evaluations have been my biggest obstacle to overcome. Understanding the ins and outs of what to say and what to do is a lot when you are first starting out. Over time, you learn best practices and get familiar with everything that QA is looking for. With some patience and confidence that you can do it, you will get there!
What is a Fun Fact that many of your coworkers may not know? All my children have 4 legs, love my furbabies.
Do you have a special talent or any hobbies? I love assisting the local rescues with rehoming misplaced animals. It is very rewarding to find a neglected animal the perfect fur-ever home.