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KY CCO

July 2023 – Employee Spotlight – Rachel Ballard – CCO – Tier 1 CSR

Full name: Rachel Ballard
Current job title: CCO – Tier 1 CSR

Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?

Prior to joining the team, on site in KY, I was a waitress and working food service really helped me learn how to deal with escalated customers. In addition to waitressing, I was also a nurse, and this helped me appreciate any job that doesn’t include body fluids lol. When I came across the position with Pearl, I knew it would be a good fit because I like to talk and help people and I live right down the road.Read More »July 2023 – Employee Spotlight – Rachel Ballard – CCO – Tier 1 CSR

July 2023 – Employee Spotlight – Jaclyn Stamper – CCO – Customer Service Representative

Full name: Jaclyn Stamper

Current job title: CCO – Customer Service Representative

Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?

Pearl is honestly the best job I have ever had, where I have been able to create long lasting relationships with my coworkers. Previous roles taught me to be compassionate & empathetic, which is key in using your soft skills while talking to consumers that are upset. Most of the time when someone calls into a customer service line, they have an issue that needs to be resolved or just have questions. Making someone feel validated while giving them accurate information is vital in any position at any company but especially working with Marketplace, insurance questions.Read More »July 2023 – Employee Spotlight – Jaclyn Stamper – CCO – Customer Service Representative

April 2023 – Employee Spotlight – Benjamin Martens – KY CCO – CSR for the ISG Marketplace

Full name: Benjamin Martens

Current job title: CCO – CSR for the ISG Marketplace

Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?

Prior to joining Pearl, I worked with Maximus. I transitioned to Pearl in October of 2022 as an on-site ISG (Internal Support Group) agent with 3+ years of experience supporting the marketplace line of business. I completed a 6-month tour with Medicare but decided to become an expert in Marketplace.Read More »April 2023 – Employee Spotlight – Benjamin Martens – KY CCO – CSR for the ISG Marketplace