Full Name: Wathina CarteauxRead More »January 2024 – Employee Spotlight – Wathina Carteaux
Full name: Faizan Hayat
Current job title: Healthnet Financial Services (HNFS) – WFH CSR
Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role? Read More »December 2023 – Employee Spotlight – Faizan Hayat
Say Hello! Below are the 182 active new hires that started between 09/08/2023 through 09/30/2023. October brings new classes for Optum VBA and a new client, Palmetto!Read More »October 2023 – Welcome to Pearl Interactive Network, Inc.!
Full name: Kathleen Acoba-Brown
Current job title: Healthnet – WFH CSR
Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role? Read More »October 2023 – Employee Spotlight – Kathleen Acoba-Brown
Say Hello! Below are the 28 active new hires that started between 04/01/2023 through 04/30/2023.
Please join us in welcoming the following new employees to Pearl!Read More »May 2023 – Welcome to Pearl Interactive Network, Inc.!
Novitas
Novitas completed their first year of operation with Pearl in December 2022. During our first year, we grew from 60 CSRs across 3 supervisors to a contracted number of 100 CSRs across 6 supervisors. Throughout the year, we saw improvement in all metrics calls per hour, all three 3 quality scores, and adherence. Because of our performance, we were given new service areas and introduced a team to Medicare A calls. We continue to receive new hire classes, with the next one scheduled for April 3rd of this year.Read More »Operations 2022 Project Review
We are excited to announce a new addition to Pearl’s Operations team, James Landsness, who will fill the position of Program Manager for the FEMA, Healthnet, and ESDMS contracts.Read More »December Ops Spotlight – Welcome James Landsness, Operations Program Manager
Say Hello! Below are the 491 active new hires that started between 10/05 and 10/31. That is 434 on site reps at the CCO contract in Winchester, KY, 54 virtual reps supporting the HealthNet, Military One, Novitas, OPM, SSA, and VA CCN contracts. We also had 2 Corporate new hires who will support Novitas in supervisor roles. Read More »November 2022 – Welcome to Pearl Interactive Network, Inc.!
Full name: Wathina Carteaux
Current Project/Role: Health Net Financial Services: Customer Service Representative (CSR 1)
Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? What brought me to Pearl was a desire to be with a company where I could make a difference in people’s lives and Pearl was the perfect fit for me. I have a love of helping people and strive to do something meaningful in every interaction so that the customers feel like they are cared about and understood. In my previous roles, I was able to develop my customer service skills, and have been able to apply that in my role here.Read More »October 2022 – Employee Spotlight – Wathina Carteaux