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VA ESDMS

March 2023 – Operations Program Spotlight – Department of Veterans Affairs Enterprise Service Desk Managed Services (VA ESDMS)

Pearl began its partnership with ESDMS in early 2022 and is still in its early tenure, which  in the contact center world, is still considered “young”. For Pearl and the employees that support this project, this is exciting as it allows the team to continue to learn, grow and show the client why Pearl was the correct choice to support their callers.Read More »March 2023 – Operations Program Spotlight – Department of Veterans Affairs Enterprise Service Desk Managed Services (VA ESDMS)