Full name: Jason Felosi
Current job title: VA ESDMS – IT Help Desk Specialist
Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?
I have been in IT related fields most of my working life. I was mostly hands on with datacenter type work either in hardware/networking or hardware/server upgrade and maintenance. My first call center type work was with a “fruit” company through a contractor. I learned quickly that I enjoyed helping people with their tech issues, and it became a drive of mine to meet anyone’s skill level and speak with them in relatable ways that were easy for them to understand.
What are your career goals?
I plan to move into a leadership position and continue my growth here with Pearl.
What has been the biggest lesson you have learned in your job?
Do it right the first time, it’s better to ask a few clarifying questions to make sure you have the correct issue vs going from the hip and trying to fix something that isn’t broken.
What is your advice for someone who may be interested in pursuing a role in your current field?
Don’t carry it with you. At first you’re going to have some tough calls, it takes time to build the skills to de-escalate and control the call. Think of each new call as a fresh start and leave the bad ones behind you.
What is a Fun Fact that many of your coworkers may not know?
I have a 24 year old daughter.
Do you have a special talent or any hobbies?
I’m a nerd in all forms of the word. I enjoy creating and designing RC planes and drones. I fabricate or 3d print most of my own parts.