February 2024

February 2024 – CEO Letter

by Merry Korn
February 15, 2024March 14, 2024

Hello, Pearl Team.

Welcome to February. I am sure many of us are looking forward to the warmer months already (I know I am). However, before we can be out enjoying the spring weather – we need to pause and take notice of what is before us in February. This month brings with it some notable holidays, like Valentine’s Day, Random Acts of Kindness Day and Black History Month. While I’d love you all to consider performing random acts of kindness all year – I see all of the observations this month with an underlying theme of appreciation. To go along with the theme of appreciation, this month I’d like to focus my letter on the significance of Black History Month.Read More »February 2024 – CEO Letter

February 2024 – Tech Talks

by Pearl Team
February 13, 2024March 14, 2024

In today’s world it doesn’t matter if you are working remotely or on site, one common thread we all rely on is technology to do our job. Unfortunately, there are times that it doesn’t want to cooperate with us. In these cases, we want to make sure that we are doing everything we can to get back online quickly to assist our callers, clients, or coworkers. Below are several common issues that people contact IT for that they could fix themselves or with assistance from their supervisor. The next time you are experiencing one of these types of issues give these steps a try!Read More »February 2024 – Tech Talks

February 2024 – Welcome to Pearl – Kim Hubbard

by Pearl Team
February 9, 2024February 15, 2024

Having more than 25 years of experience in call center management and leadership, we are excited to have Kim Hubbard as part of the Pearl team. Read More »February 2024 – Welcome to Pearl – Kim Hubbard

February 2024 – L&D Course Updates

by Pearl Team
February 8, 2024February 15, 2024

Featured Course of the Month: AI Business Essentials Part 1: ChatGPT

Learn how to use today’s revolutionary new AI technology to be more productive in the workplace

Artificial Intelligence (AI) is revolutionizing the way the world does business. Large language models (LLMs) like ChatGPT are an important part of this technological revolution. Knowing how to best make use of these resources can be challenging. In this course, technology expert Chip Reaves will teach you how to navigate ChatGPT efficiently and effectively. He’ll also provide tips and techniques so that you can be more productive with ChatGPT and other AI tools. You’ll learn how to design effective prompts such as Chain of Thought and Role Play prompts. In addition, Chip will teach you how to leverage AI for specific workplace applications including content creation, research, customer service, translation, and software development!Read More »February 2024 – L&D Course Updates

February 2024 – Paycom W2

by Pearl Team
February 7, 2024February 15, 2024

Dear Pearl Associate,

It is that time of year to begin thinking about your annual tax filling. Your 2023 W-2 is now available in Paycom! For anyone who did not opt for electronic delivery, you will also have a copy mailed to your home address (as recorded in Paycom).Read More »February 2024 – Paycom W2

February 2024 – Employee Spotlight – James West

by Pearl Team
February 5, 2024February 16, 2024

Full name: James West
Current job title: Operations Manager

Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role? Read More »February 2024 – Employee Spotlight – James West

February 2024 – Employee Spotlight – Jason Felosi

by Pearl Team
February 5, 2024February 15, 2024

Full name: Jason Felosi
Current job title: VA ESDMS – IT Help Desk Specialist

Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?Read More »February 2024 – Employee Spotlight – Jason Felosi