Having more than 25 years of experience in call center management and leadership, we are excited to have Kim Hubbard as part of the Pearl team. Kim will oversee our most recent contract win, Humana TriCare. She and her team are currently hiring approximately 100 Customer Care Advocates who will be responsible for answering all inquiries (beneficiary and provider). “All inquiries” is defined as any questions raised to HUMANA operated TRICARE customer service centers. She plans to utilize her skills and experience to motivate, lead, and inspire employees to surpass expectations through accountability and leading by example. She has a passion to solve client issues in an efficient and effective way. She strives to meet the needs of the client, superiors, peers, and direct reports. In addition to being initiative-taking, she chairs many committees, such as community events and charitable giving. On a personal level, she is married to her high school sweetheart and together they have two daughters, one dog and one cat. Kim enjoys life and making memories.
