Through hard work, dedication, and effort, every employee represents the values that define Pearl. Each of us contributes to upholding the values of the company in everyday efforts. Please take a few minutes to read through and enjoy the kudos and peer recognition we have received for doing an amazing job.
Ashley Seal – CSR – Novitas
Recognized By: Novitas Customer – Ms. Shelvia
Pearl Value: Customer Satisfaction
Shelvia from Mississippi called and expressed great gratitude towards Ashley Seal for her assistance on a call today. She indicated that this has been an issue for 2.5 months and Ashley took the time to assist and get to the bottom of the issue.
Awesome job Ashley! Thank you for going the extra mile to help this provider!
Naimah Hobson – CSR – Novitas
Recognized By: Novitas Mentor Belle
Pearl Value: Quality
Wherever you got this rep from, get more! She is awesome. I keep asking her if she has been secretly working as a part A agent. This is the easiest Mentee I have ever had the pleasure of working with.
Thank you,
Belle
Carla Mills – CSR – Novitas
Recognized By: Novitas Supervisor Desiree Stull and Customer Dr. Lori Friedman
Pearl Value: Quality
I (Desiree) had a supervisor call with Dr. Lori Friedman from Colorado. She was having a difficult time getting her paper claims to go through and process for payment. She expressed how patient, kind and helpful Carla was. She stated that we are always helpful, but she felt like Carla went above and beyond today. She said Carla took the time to make sure she understood exactly what the issue was and how to correct it. Dr. Friedman wanted to make sure that Carla was recognized for her customer service!
Erica Llanes – CSR – Novitas
Recognized By: Novitas Customer
Pearl Value: Customer Satisfaction and Quality
Erica was really nice and patient to work with, (the caller) had questions about prior authorizations and her (the caller) internet was down. Erica researched the information and walked her through how to find the reference for when her internet was back up. She (the caller) stated it was nice to speak with her (Erica) because she could tell Erica really wanted to help.
Luanda Stephen – Quality Supervisor – FEMA
Recognized By: Katelynn Hart
Pearl Value: Customer Satisfaction, Quality, Teamwork and Family Atmosphere, Transparency, Innovation, Respect
I lost my mother back in 2021. It was the middle of the COVID 19 pandemic, and the times were so hard for me. During this time of my life, Luanda and my QA team blessed me with care packages while I was sick, checked up on me often, and picked up on my lost work. Luanda is so supportive as a supervisor and always makes sure her team is OK. She goes above and beyond every day and I truly believe she deserves recognition.
Amber Groneck -SME – VA CCN
Recognized By: Natasha Smith
Pearl Value: Teamwork and Family Atmosphere, Respect
I am Peer Advisor for Cindi Giallombardo’s Team on the VA CCN project. Amber has helped me a lot along the way to help me grow and to be more knowledgeable in my current role. I look up to her and how she truly cares about her teammates on the Mammoteam.
Tatyanna Talley – Supervisor – FEMA
Recognized By: Jo’Nae Jones
Pearl Value: Teamwork and Family Atmosphere, Transparency, Innovation, Respect
Tatyanna is an awesome supervisor, and she is well understanding. She wants to see her co-workers win. It’s never a dull moment with Tatyanna, I love her energy and she always wants to find different activities for us to do with her teammates to build that teamwork and family atmosphere.
Sonya Anchondo – CSR – FEMA
Recognized By: Joyce Coleman-Muhammad
Pearl Value: Quality, Teamwork and Family Atmosphere, Respect
Sonya is a team player, shares information, cares about quality CSRs, is success driven, is responsible and on time, genuinely wants all of us to succeed, and has an awesome personality.
Kelli Cannon – Controller – Corporate/Finance
Recognized By: Amanda Collins
Pearl Value: Quality, Teamwork and Family Atmosphere, Respect, Innovation
Kelli continuously goes above and beyond and has brought the entire finance department to a better place. Kelli has implemented multiple new processes to streamline different workflows to make us become as efficient as possible. She is also always willing to assist anyone who needs help with their tasks and will share ideas if she sees where improvements can be made. With everyone in the finance department in a new position, or just newer to Pearl, we would not have been able to do this without her! Thank you for everything that you do Kelli! #Jim’sAngels 🙂
BobbiJo Frailey – Supervisor – Health Net Financial Services
Recognized By: Jayla Mathis
Pearl Value: Transparency, Teamwork and Family Atmosphere, Respect
BobbiJo has been my supervisor for the last five months and she embodies Transparency, Family Atmosphere, and Respect. For starters, she treats our group/team as a family. Always checking in on us and sends us motivational quotes every day which I truly enjoy. She is always transparent with us and tells us things when we need to know them. She is honest and respectful and a true advocate for our team. I really appreciate BobbiJo as a supervisor and I look forward to working with her in the future. You are doing an amazing job BobbiJo!
Desiree Stull – Supervisor – Novitas
Recognized By: Tenesha Jones
Pearl Value: Teamwork and Family Atmosphere, Respect, Transparency, Quality
Desiree helps me understand what I do not and if she does not have answers, she always finds out…She really does want the best for her team and it shows!
Wathina Carteaux – CSR Health Net Financial Services
Recognized By: Jayla Mathis
Pearl Value: Teamwork and Family Atmosphere, Quality
I have not known Miss Carteaux for long and we don’t even know each other on a personal level, but I have found her to be extremely helpful for our team. Anytime I have a question or concern, aside from my supervisor, she is always right there to assist. She is a true team player and always has quality answers. She may not even know it, but she helped me a lot when I transitioned over to my new team. Keep it up Wathina and thank you!
Corrine Ford – Supervisor – VBA
Recognized By: Carol Jones
Pearl Value: Respect, Innovation, Teamwork and Family Atmosphere, Quality, Customer Satisfaction, Transparency
Corrine has worked with me and other members of the team to better ourselves as customer service reps. She is understanding when something is going on in our personal lives and is supporting in all aspects of our lives, not just our jobs.
Danielle R. Burton – Trainer – CCO KY
Recognized By: Ada Walton
Pearl Value: Respect, Innovation, Teamwork and Family Atmosphere, Quality, Customer Satisfaction, Transparency
Danielle has been the best trainer I’ve ever had! I have learned so much in just 4 days. She is always courteous, pleasant, speaks with knowledge and confidence. I know she loves her job by the way she talks about customers and explaining everything. I’m very thankful to have her as my trainer for this training.
Kristen Paine – Supervisor – FEMA
Recognized By: Ivori Camfield
Pearl Value: Respect, Teamwork and Family Atmosphere, Quality
Kristen is the best supervisor I have ever had. She has always been about encouraging and building up everyone she works with, making them feel like the sky is the limit when it comes to their potential to succeed. She wears so many hats when it comes to the job but will always take the time to answer any question you have or find the answer if she doesn’t know it. You know she must be a very busy woman, but she makes you feel like you are what is most important when you go to her for anything. She handles all these responsibilities with such Grace. She is a true role model for myself, and I know many others who would say the same thing.
Jessica Combs – CSR – CCO KY
Recognized By: Andrea Sadler
Pearl Value: Teamwork and Family Atmosphere, Customer Satisfaction, Quality, Transparency
Jessica embodies the qualities and core values of a Pearl CSR. When I came to work for Pearl in October 2021, I had never worked in a call center. I was new to the area and had limited individuals I would call friends in the local area. Although I was excited about my new life, and new job, I was insecure. Jessica knew that being a new CSR was often stressful and sometimes intimidating. She immediately reached out to offer guidance with any CSR topic I felt I needed help with. I began to pay close attention to her calls and listened to the high quality of service she gave each consumer. She establishes a transparency with the consumer that lays the foundation for first call resolution and establishes trust between the consumer and herself that she cares about their issue and will work diligently to resolve it. Since becoming Jessica’s teammate, I have looked to her for guidance, answers, and friendship. Her professional job performance and genuine love for the job has made her a valuable resource for not only me, but many other new CSR’s. I want to recognize Jessica Combs as an exceptional CSR who embodies the core values of Pearl.
William Retallack – Supervisor – ESDMS
Recognized By: Joseph Hammons
Pearl Value: Respect, Quality, Transparency
By showing respect and encouragement by listening to what his team members have to say. Also, always being available to make sure his team members concerns are handled in a timely fashion.
Patricia Hall – CSR – CCO KY
Recognized By: Kelly Polascik and Kathleen Fincher
Pearl Value: Teamwork and Family Atmosphere, Customer Satisfaction, Quality
My vote is for Patricia Hall. She has helped so many of us. Some of us have needed more help than others, especially me. She takes her time with us and talks us through our problems. Not ever making us feel like we’re failures. She remembers what it was like being new.
Maria Acevedo – Talent Acquisition
Recognized By: Penny Hibbs
Pearl Value: Teamwork and Family Atmosphere, Quality
I would like to recognize Maria for all her hard work on the recent HR Generalist posting that was just opened. She has done an amazing job gathering qualified candidates for this position and I cannot tell you how much I appreciate it!
Wathina Carteaux – CSR Health Net Financial Services
Recognized By: Carolyn Jackson
Pearl Value: Teamwork and Family Atmosphere, Respect, Innovation, Quality, Transparency
Wathina spent time sharing her expertise in listening to her call quality and suggestive methods she has developed with the HNFS Project that has made her successful. She also spent time answering any questions that I may have had during listening to her calls. By her spending her valuable time, I was able to become successful with my individual performance along with providing Tips. I am grateful that she was allowed to spend the provided time that encouraged me to continue to strive for better results.
BobbiJo Frailey – Supervisor – Health Net Financial Services
Recognized By: Carolyn Jackson
Pearl Value: Quality, Transparency, Teamwork and Family Atmosphere, Respect, Innovation, Customer Satisfaction
Bobbijo is certainly a very positive supervisor along with being very transparent and honest with my performance. She has been encouraging, supportive and is available for me if any assistance is needed. She continues to not only motivate myself but the entire team. She provides effective communication to us all or individually if or when needed. I can’t say enough about her determination and consistency to ensure the team success. Bobbijo also shows us compassion and empathy with the team but understand there is a job to accomplish. In other words, her toughness is rendered for the team success! I welcome her support, encouragement and knowledge that she brings to our team’s success!
