Full name: Zane Palmore
Current Project/Role: Health Net Financial Services: Customer Service Representative
Tell us what brought you to Pearl and what skills did you picked up in each of your previous roles that helped get you to your current role? I came to Pearl because I like taking jobs where I get to help other people. I’ve worked in customer service for over 15 years, mostly in management positions, and love the feeling of when a customer is satisfied.
What are your career goals? I hope to become a trainer or mentor. Passing knowledge on to others is one of my favorite things I get to do during work.
What has been the biggest lesson you have learned or the biggest obstacle you have overcome in your job? I thought I was a good listener, but this job has taught me I still needed to work more on my listening skills. I have gotten used to clearing my mind and totally focusing on everything being said, then thinking about how to proceed to help them.
What is your advice for someone that may be interested in pursuing a role in your current field? My advice for someone wanting a job in this field is to make sure your workspace is free of distractions and be ready to give 100% focus to what someone is saying. When you are talking to someone on the phone, I think every single word is important and to properly help someone…you can’t miss anything.
What is a Fun Fact that many of your coworkers may not know? I played soccer for 13 years and even played in a special invitational tournament in Belgium. Unfortunately, I hurt both my knees so couldn’t really play anymore.
Do you have a special talent or any hobbies? I have a couple Bachelor of Science degrees in Digital Media and love using this knowledge to spread my sense of humor. My family asks me to make funny birthday/holiday cards all the time for them. And I have been working on math games for kids that I hope to get published eventually.