July 2023 – Employee Spotlight – Rachel Ballard – CCO – Tier 1 CSR
Full name: Rachel Ballard
Current job title: CCO – Tier 1 CSR
Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?
Prior to joining the team, on site in KY, I was a waitress and working food service really helped me learn how to deal with escalated customers. In addition to waitressing, I was also a nurse, and this helped me appreciate any job that doesn’t include body fluids lol. When I came across the position with Pearl, I knew it would be a good fit because I like to talk and help people and I live right down the road.Read More »July 2023 – Employee Spotlight – Rachel Ballard – CCO – Tier 1 CSR