Skip to content

Pearl News

logo_2022-01
Menu

FEMA

March 2023 – Employee Spotlight: Sonya Capehart – FEMA – Quality Assurance

Full name: Sonya Capehart

Current job title: Current job title FEMA – Quality Assurance

Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?

Prior to joining Pearl, I was working in my local school district with at-risk teenagers. These teens had pending charges in the court system or were unable to participate in mainstream learning. When the pandemic hit, sadly, the school closed permanently, and I needed to find an alternative career path.Read More »March 2023 – Employee Spotlight: Sonya Capehart – FEMA – Quality Assurance

Operations 2022 Project Review

Novitas

Novitas completed their first year of operation with Pearl in December 2022. During our first year, we grew from 60 CSRs across 3 supervisors to a contracted number of 100 CSRs across 6 supervisors. Throughout the year, we saw improvement in all metrics calls per hour, all three 3 quality scores, and adherence. Because of our performance, we were given new service areas and introduced a team to Medicare A calls. We continue to receive new hire classes, with the next one scheduled for April 3rd of this year.Read More »Operations 2022 Project Review