Full name: Whitney Green
Current job title: KY CCO – Dual CSR (WFH)
Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?
I started with Maximus during OEP (Open Enrollment Period) 2022, assisting with Marketplace calls. After mastering those calls, I was then cross trained on the Medicare calls, moving from CSR to Dual CSR. I love helping and the overall customer satisfaction and peace of mind that we give to each caller as Customer Service Representatives that has helped me get where I am today. I am a firm believer that good quality, comes with a good quantity of calls.
What are your career goals?
I would like to move into an Assistant supervisor, or supervisor role.
What has been the biggest lesson you have learned in your job?
The biggest lesson that I have learned is that even though every call may be about the same issue or question, every caller is different. You have to be able to adjust to who you are speaking to on every call, it’s not a one size fits all.
What is your advice for someone who may be interested in pursuing a role in your current field?
Go for it!
Do you have a special talent or any hobbies?
I enjoy spending time with my 3 children.