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Pearl News

August 2024 – Let’s Talk TA!

A snapshot of July 2024 Talent Acquisition and Recruiting Activity.

At Pearl Interactive Network, the purpose of Talent Acquisition and Recruiting is to identify and attract individuals who can contribute to the company’s mission of delivering high-touch, white-glove customer service experiences. We focus on hiring from economically challenged areas, people with disabilities, military spouses, and veterans, reflecting our commitment to social impact and diversity. Our Talent Acquisition team works tirelessly to source, interview, and select candidates who align with Pearl’s values of customer satisfaction, teamwork, and quality service, ensuring that the company continues to provide exceptional service to its clients and community. We communicate our brand message to potential candidates through a multifaceted approach that includes our website, social media, and community outreach.

July Talent Funnel 32,125 Career Site Visitors. 6,043 New Talent Acquired, 425 Job Offers Extended, and 164 Hired. Average Days to Hire: 30 Days Average Days to Fill: 101 Days Average Days to Hire and Fill vary due to Class Start dates and Suitability/Onboarding process per program. National Average for Government and Health Services are currently 14 (ADH) and 42 (ADF) days.

Figure 1 Attracting visitors to the website and company career site is the top priority of TA. Over 32K people visited the Pearl Career Site in the month of July, converting 6,043 new job seekers into our talent pool. With this influx of applicants, hiring teams were able to identify and extend over 400 new job opportunities to our citizens. 164 have started a new position with us while the others are in process pending their first day

Diversity, Equity, Inclusion, and Belonging is in Pearl’s DNA!

Diversity of People and perspectives. Equity in policy and practice. Inclusion of all voices and visions.

Celebrating Diversity and Achievement: Pearl Interactive Network, LLC a Minority-Owned NMSDC Company

In the spirit of National Black Business Month, it is essential to highlight the achievements of minority-owned businesses that are making significant strides in their industries. Pearl Interactive Network, LLC is a proud member of the National Minority Supplier Development Council (NMSDC). The NMSDC plays a pivotal role in advancing business opportunities for certified minority business enterprises and connecting them to corporate members.

Pearl’s journey as a minority-owned business is a testament to the resilience and entrepreneurial spirit that drives America’s economic diversity. By aligning with the NMSDC, Pearl has access to a network of support, resources, and opportunities that are crucial for growth and competitiveness in today’s market.

The recognition of August as National Black Business Month underscores the importance of supporting and investing in Black-owned businesses. Initiatives like these not only celebrate the contributions of Black entrepreneurs but also encourage the development of more inclusive business practices across all sectors.

As we observe National Black Business Month, let us acknowledge the vital role that companies like Pearl play in enriching our communities and fostering a more equitable business landscape. Their success stories inspire future generations of minority entrepreneurs to pursue their dreams and break new ground.

For more information on the NMSDC and how it supports minority-owned businesses like Pearl, visit their official website: https://nmsdc.org/

 

WFD recognizes Purple Heart Day: Mission of the Military Order of the Purple Heart

Purple Heart Day was observed first in 2014 and has been celebrated yearly on August 7th. It is a day to allow Americans to honor and remember those who bravely served our country, suffered injuries, or killed while serving. These individuals are adorned with the Purple Heart in the name of the President. The day is usually celebrated by the military in America, which organize memorials and commemoration meetings for those who have died in combat as ceremonies to honor veterans and wounded soldiers fighting against the enemy.

The mission of the Military Order of the Purple Heart is to foster an environment of goodwill and camaraderie among combat wounded veterans, promote patriotism, support necessary legislative initiatives, and most importantly, provide service to all veterans and their families. Members are Combat Wounded Veterans dedicated to our country and our veteran community who endeavor to do better for each other and by each other always. Chartered by Congress for combat wounded Veterans. The Purple Heart is composed of military men and women who received the Purple Heart Medal for wounds suffered in combat or by an act of international terrorism. Although membership is restricted to the combat wounded, they support all veterans and their families with a myriad of nation-wide programs by Chapters and National Service Officers.

For more information:
Military Order of the Purple Heart
Purple Heart Day 2024 (veteran.com)

Purple Heart Day, Thank you!


Talent Acquisition Recognizes Retention & Referrals!

HIRE. MOTIVATE. TRAIN. RETAIN.

On behalf of TA, Kudos to the following groups that had 0% reported attrition in July.

• MFLC: Brittine Hunt
• VBA: Eric Wallace
• VA ESDMS: Kimberly Young
• HRSA VICP: Liam Miller

Did you know? Retention improves customer satisfaction rates and boosts overall performance. Thank you ALL for your retention efforts and helping make Pearl a Great Place to Work!


TA’s Referral Program Winner!

Talent Acquisition launched a new incentive for 2024 that will allow you an opportunity to earn a token of our appreciation!

Congratulations Dante Miller (NOVITAS)

From Pearl's Talent Acquisition Team. To: Dante Miller For: July - $100 Referral: Monica LopezFigure 2 TA’s Drawing Winner, Donte Miller

 

CCO KY Recruitment

Customer Service Reps I Pearl - Winchester 1025 Bypass Road, Winchester, KY 40391 Monday - Friday, 9 AM - 6 PM www.pinsourcing.com/jobs/KY $17.20/hr + Benefits Applicants must be 18+, with HSD/GED. A Skills Assessment + Criminal Background check required, Pearl is an EOE/D/M/V/F

Pearl-Winchester will Welcome the First Training Class of the Season on August 26th.

The excitement of starting a new training class in August is palpable! It is a time filled with fresh opportunities to learn, grow, and meet new people. The first class is always special, setting the tone for the journey ahead. Here is to new beginnings and the knowledge that awaits!

How can you support Pearl’s Talent Acquisition? Share a flyer, tell friends and family, follow us on social media, write a positive review, like and share this job opportunity on social media and engage in our recruiting campaigns. It is that simple. Everyone can participate.

Join our onsite Kentucky team. We're hiring CSRs. Bring your customer service skills to the contact center industry and make an impact on healthcare. Visit pinsourcing.com/jobs/ky We take pride in our hiring preferences for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans. EOE/D/M/V/FFigure 3 Join Our Onsite Kentucky Team Flyer with QRCode to Apply We’re Hiring CSRs!

EARN PEARL SWAG AND A CHANCE TO WIN A $100 GIFT CARD

The Fleet Is Rolling in Lexington

Pearl-Winchester’s “SPOT THE BUS” Campaign begins! If you live or travel around the Lexington, KY area, you can participate. Spot one of the Pearl Branded Buses, Click a Pic, Share It on your social media profile and Tag Pearl-Winchester using the #PearlJobs. It is that simple! Once our Team receives your post, you win!!

Keep your eyes open August 19 – October 19 to participate.

The FLEET IS ROLLING IN LEXINGTON! Spot one of the Pearl branded buses > Click a pic > Share it using the hashtag #PearlJobs & tag Pearl-Winchester > Receive a swag bag + an entry into a $100 gift card raffle! Refer your friends and followers to apply at pinsourcing.com/jobs/kyFigure 4 Spot the Bus Social Share

Earn extra cash by spreading the word.

While you cannot earn a referral bonus for rehires, they will experience an expedited process, so please tell your friends – to come back to Pearl! Everyone is Bonus eligible. New referrals can be directed to apply at pinsourcing.com/jobs/KY and don’t forget to tell them to list your name as their referral source on the application and you too will be eligible for the monthly TA drawing and earn the CCO referral bonus if hired! *Terms Apply.

CCO 2024 Employee Bonu$ Program. Bonus Program 1 - Refer a friend referral bonus Who: Unlimited to Current Employees Eligible Dates: Aug - Nov 2024 Award: Earn $100 for every NEW referral that completes new hire training. Requirement: Employee name must be listed on application. Payout: First payroll after completion of training. 2 - New Hire Bonus Who: All Pearl employees hired August - November 2024 Requirement: Complete New Hire Training and Nesting and work 34+ hrs. Award: $150.00. Payout: First payroll after completion of nesting. 3 - Retention Bonus Who: All Pearl 2024 New Hires. Award: up to $1,500 Payout: Monthly Payouts $500 @ 11/01/2024, payout 11/22/2024. $500 @ 11/29/2024, payout 12/20/24. $500 @ 1/17/2025, payout 1/31/25 Refer Someone Today to Earn Extra Income. Rules apply. See presentation for specifics per level. All terms must be met to qualify for release of payments.Figure 5 2024 Employee Bonus Program Flyer
CCO KY Staffing 2024 Recruiting Season Report. We Welcome Returning Agents and Value Employee Referrals Season-to-date Opportunities Offered to: 92 Rehires and 77 Referrals.Figure 6 This season, we have offered 169 Opportunities to rehires and referrals.
We welcome and value both!

Social Circle 

Social media continues to be a great resource for employer branding, attracting new leads, sharing information about our hiring, and employee engagement. Thank you Team Pearl for Helping us Grow!

Figure 6 July’s Social Media efforts displayed remarkable achievements across the board. The surge in followers surpassed our goal by 408%. Our career page welcomed over 20,000 people. Our audience did not just visit, they interacted, creating over 3,000 engagements. We met and exceeded our engagement goal by 522%. Keep up the momentum. Keep sharing!
Figure 7 The top social media posts were related to our CCO Recruiting Season, sparking interest and engagement, particularly around employee referrals, onsite hiring, and our new member highlights. Our audience consistently shows a positive preference for content that features our employees and company milestones.