In November of 2023, Pearl won a new sub-contract opportunity with Cigna. Cigna, one of the 5 largest healthcare payers in the US, provides prescription drug coverage and support to TriCare through its Express Scripts subsidiary. Tricare is the healthcare system for active military members, their families, and military retirees.Read More »April 2024 – Operations Spotlight – Cigna
Read More »May 2023 – Ops Spotlight – MFLC – Military Family and Life Counselor Program
Pearl began its partnership with ESDMS in early 2022 and is still in its early tenure, which in the contact center world, is still considered “young”. For Pearl and the employees that support this project, this is exciting as it allows the team to continue to learn, grow and show the client why Pearl was the correct choice to support their callers.Read More »March 2023 – Operations Program Spotlight – Department of Veterans Affairs Enterprise Service Desk Managed Services (VA ESDMS)
Operations Program Spotlight – Health Net Federal Services, LLC (HNFS)
Pearl began its partnership with Health Net in early 2022. The members of this talented team provided Managed Care Support to the Department of Defense for the TRICARE program. So, what does that entail? 😊Read More »February 2023 – Ops Spotlight
For the November Operations Spotlight, we are happy to recognize the three (3) Optum Health projects. Pearl began supporting the Optum projects in November of 2020. The first project that Pearl supported was for COVID Test Scheduling in the state of California. Being at the height of the pandemic, and the need for testing so high, this was a fast-moving, fast-growing project. Pearl’s first class did so well, we quickly grew the team, and in addition to supporting CA, added three (3) additional states – IN, FL, NC, and NJ. Within several months of the test scheduling line launching, the first of the COVID-19 vaccines became available, and our team started scheduling vaccine appointments for patients as well. The COVID project is not where our growth stopped.Read More »November 2022 – OPS Spotlight – OPTUM – COVID, VACCN, and VBA