Full name: Tiffany Whyte
Current job title: HRSA- Provider Support Advocate
Tell us what brought you to Pearl and what skills you acquired in each of your previous roles that helped get you to your current role?
I have been in the customer service industry for over 30 years. Throughout the years I have learned that listening and showing empathy towards a customer will lead to a satisfactory outcome in most situations. Being patient and showing your concern shows the customer that we value them. When seeking employment, I was interested in Pearl because I was told in passing from a previous co-worker that they were employee focused and allowed for growth if that was our desire. Pursuing employment with Pearl is one of the best decisions I have made. From the very beginning I was welcomed and made to feel I was part of a team that valued me.
What are your career goals?
I absolutely love Pearl! My desire is to stay with this company for as long as they have me. I want to do the best job I can in the position I am currently in and move up to a leadership position over time when that becomes available.
What has been the biggest lesson you have learned in your job?
Being able to navigate the program when information is given with short notice. Staying on your toes and being flexible with changes.
What is your advice for someone who may be interested in pursuing a role in your current field?
Having an open mind with an adaptable nature. Know that new information is shared constantly, and you need to be quick on your feet to assist our customers/providers with their needs.
What is a Fun Fact that many of your coworkers may not know?
My family is Panamanian but I cannot speak Spanish.