A snapshot of March 2024 Talent Acquisition and Recruiting Activity.
Figure 1 Attracting visitors to the website and company career site is the top priority of TA – to attract new talent. Over 27K people visited the Pearl Career Site in the month of March, acquiring 3,469 new job seekers into our Talent Pool.
Figure 2 Q1 Summary of Visitors and Candidates acquired. 16% conversion rate. 203 New Hires Onboarded Successfully in Q1.
Figure 3 Hires by Source for Q1. 276 Offers Issued. Job Boards ranked the #1 Hire Source with the help of Indeed’s integration. Recruiters utilized our established talent pool as a resource to source, Ranking 2nd.
Diversity, Equity, Inclusion, and Belonging is in Pearl’s DNA!
As a social enterprise, Pearl was founded on the principle of offering hiring priority to a niche and skilled work force of those who experience barriers to employment. Talent Acquisition and the Workforce Development Referrals team has proven strategies to attract a diverse talent pool to support diversity and equity in the Call Center Industry.
Pearl Creating a Culture of Inclusion and Innovation
Pearl’s Workforce Development Referrals Manager, Sherica Rhymes, CWDP shares mentorship experience and success working with the Utah Governor’s Flash Mentor Program.
Pearl’s Talent Acquisition’s Outreach and Referral Team was invited to participate in the Utah Governor’s Flash Mentorship Program. As a social enterprise dedicated to removing barriers to employment, I was excited to volunteer my time and expertise as a mentor. This incredible initiative pairs mentors with participants to assess their career goals, workforce development needs, and provide valuable guidance. I had the privilege of working with Darlene D., a seasoned customer service professional with over 22 years of experience, reentering the workforce.
Through open and honest discussions, Darlene shared her career aspirations, the challenges she faced, and areas she wanted to improve. This collaborative approach allowed us to identify key workforce dynamics and develop strategies to enhance Darlene’s resume, cover letter, and interview skills. We were able to address application concerns, refine interview approaches, and understand the nuances of interview protocols.
Over an intense yet productive week, we revised Darlene’s resume, crafting versions tailored to specific job roles. This interactive process empowered Darlene, providing her with the tools and confidence to effectively communicate her skills and experiences to potential employers. At the conclusion of the Flash Mentorship program, Darlene was equipped with necessary strategies such as when to apply to roles utilizing versions of her resume best suited, interview etiquette, and skills to promote experience verbally and in written communication. Participation in the program led to an interview for one of Pearl’s Remote CSR I roles in which Darlene successfully interviewed and was offered the position! We are excited to have Darlene become a member of Team Pearl and are looking forward to supporting her career path with us.
Figure 4 A heart felt thank you from Darlene, program participant.
Utah’s Governor’s Flash Mentor Program At-a-Glance
Flash Mentoring is a partnership between the Utah Governor’s Committee on Employment of People with Disabilities, Disability: IN Utah and the Utah PWDNET (People with Disabilities Network) business partners.
Flash Mentoring offers an opportunity to mentor leading to employment of their clients.
Utah State Office of Rehabilitation (USOR),
a Division of the Department of Workforce Services (DWS)
Talent Acquisition Recognizes Retention & Referrals!
HIRE. MOTIVATE. TRAIN. RETAIN.
On behalf of TA, Kudos to the following groups that had 0% reported attrition in February.
• SSA
• HRSA/VICP
• HRSA/PSSC
• Humana
Thank you ALL for your retention efforts and helping make Pearl a
Great Place to Work!
ANNOUNCEMENT!
We want to acknowledge and thank you for referring your friends, family and old colleagues to join the Pearl Team. As an added incentive to keep up the great work, Talent Acquisition launched a new incentive for 2024 that will allow you an opportunity to earn a token of our appreciation! And guess what? Every active employee is eligible, regardless of your role or tenure with us.
How it works?
1. You must legitimately refer someone to a current or future opening.
2. Your referral must enter your First and Last Name on their Initial Online Application.
3. TA will conduct 1 drawing for $100 GC per month from all legitimate referrals received the previous month.
4. TA will conduct 1 drawing for $250 GC per quarter from all legitimate referrals who were hired that quarter.
5. The winner(s) will be announced in the Monthly company newsletter and issued an electronic gift card.
Figure 5 Talent Acquisition Referral Program Flyer. 2024 Incentive Announcement.
Please note, standard operating procedures do apply for incentives awarded. If you have questions, please email the WFD Referrals Team:
CCO KY Recruitment
Kentucky! The annual Recruiting Season will be here before you know it. And now is a great time to start spreading the word! Talent Acquisition will begin the sourcing and vetting process sooner this year to allow applicants to become prequalified awaiting the first class which is tentatively scheduled in August! We’ve got a lot of seats to fill. Yes, we know that’s a few months away and your referrals need jobs now. But please ask them to sit tight, remain patient and get their applications in now! Refer someone to join our KY Talent Pool and you too will be eligible for the TA Referral Drawing!
Good News… As you know, the minimum hourly rate for CCO increased to $17.20 per hour. Let your referrals know! We made a flyer about it to share the good news. Now more advancement opportunities after open enrollment season.
Figure 6 Announcement Flyer: 2024 Hourly Rate increased to $17.20 per hour for Onsite CSRs
Social Circle
Social media continues to be a great resource for employer branding, attracting new leads, sharing information about our hiring, and employee engagement. Thank you Team Pearl for Helping us Grow!
Figure 7 Top Social posts for the month of March include our Employee Appreciation Message, the announcement of our newest VP or New Business and our acknowledgement of Our Inspiring Woman, Merry Korn in recognition of Women’s History and Social Work Month.
Figure 8 Recruitment Marketing sets minimum goals to attract new talent and followers. Pearl gained 49 new social followers in March, received 7,300 social page visits and there were 273 post engagements.
Figure 9 Q1 Resulted in Pearl gaining 135 New Followers across our social platforms. The goal is to earn (and retain) at least 25 new followers per month.
Please Follow Pearl Interactive Network on social media. Like and Share our content and job opportunities to expand our reach into your communities and networks.
Thank you for your contribution to helping us reach and maintain our goals.