We are proud to be building a community and culture that motivates, develops, and recognizes people within Pearl Interactive Network, Inc. who do outstanding work! Over the last few months, the Employee Engagement team has been reviewing survey feedback related to “What could be done to improve your work experience at Pearl” and one of the main takeaways was “More Recognition” …and We Agree!
The Employee Engagement team has been designing a Peer Recognition Program that aims to recognize staff who exemplify Pearl’s core values, celebrates individual success and achievement, and we are happy to announce that it is ready to launch.
Did someone go above and beyond to help you? Did you witness an example of teamwork? Do you want to share a note of thanks, acknowledge a recent win, or recognize someone who is thinking outside the box? Here is how it works:
Who is this for? All employees, all projects, all departments.
How do I recognize someone? Click here to access the Peer Recognition form.
What happens after I submit a form? You will get a confirmation email, then the submission is processed in Paycom and shared with the peer you have recognized.
Will everyone get to see the recognition? Yes – Once a week, all the received recognitions will be posted in the Featured Content section of Paycom for everyone to see.
What is the value definition and what does an example look like? Thank you for asking! Check out the chart below.
|
Core Value |
Definition |
Example |
| Customer Satisfaction |
A passion for providing outstanding service to our customers, internally and externally. |
I am nominating Jim for the help he has provided to my customer upon a conference call for help. Jim was able to help resolve a long and complicated issue the customer was having. |
|
Quality |
Provides the best possible experience for everyone they engage with. |
I would like to nominate Roselyn for the quality support she provides in the team chat room when discussing the answers to my questions regarding the correct scripting to use. |
| Transparency | Displays a commitment to be open with each other. |
I would like to nominate Josh for the transparency he provides when discussing the different steps of our process for calls. He breaks down each step one by one, in a way that is really easy to understand. |
| Teamwork & Family Atmosphere |
Creates a positive work environment that supports their colleagues so everyone can reach their maximum potential. |
I would like to nominate Chris for creating a positive environment through the team chat. He supports us through providing great questions for the day that supports our knowledge in our calls. |
| Respect |
Holds themselves accountable for how they treat others while placing value in respecting everyone. |
I would like to nominate Jim for the respect he places with handling every call and situation equally. He speaks with respect to each person equally. |
| Innovation |
Champions for embracing new ideas and implementing innovation into our products and services. |
I would like to nominate Jenn for the support she provides when new ideas are submitted. She takes each idea into consideration and provides feedback to help get those ideas implemented. |
As the Employee Engagement team continues to review your survey feedback, please continue to watch your email as well as the communications post on the Pearl News website for additional information about this program and more. Thank you for all you do and keep up the good work!
